Reconciling client feedback

Everything a client comments on or edits is visible to you the moment they do it — in the Changes and Comments tabs of the Review page, with the approver's name shown on each approved change.

A client comment arrives, the PM applies the change, replies, resolves the thread, and approves the change

From there you'll typically do one of three things:

Apply the change and resolve the related comment.

Reply with a clarifying question.

Reach out directly if something needs more discussion.

If an approve is refused with "Still syncing — try again in a moment", the change is real and the request was fine; the document just hasn't been written out yet. Wait a moment and try again.