Troubleshooting

No responses are available to code

Return to OE Setup and confirm the questions, response-column mapping, and entity glossary. To use cleaned responses, also complete Open-End Cleaning.

A code frame failed to generate

Use Regenerate code frames. Review the impact confirmation before rebuilding the frames.

Continue to Coding Summary is disabled

Wait for every frame to finish generating, then approve each frame or use Approve all.

Proceed to Export is disabled

Check the question rail. QA must be complete for every question, and every finding must be accepted or ignored.

A response is uncoded after a frame edit

Select Uncoded in Code Frame Review, then assign the appropriate code with the + control.